Managing doorstep items – Growing Good

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Our ‘Doorstep Items’ functionality enables you to easily handle and manage any products that will be packed on delivery separately to your veg boxes. This is often products that require extra refrigeration such as milk and cheese. Our settings allow you to enable this option and then the system will handle the rest throughout the packing and delivery process. The following guide will detail the features and capabilities of the ‘doorstep items’ feature.

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Summary of the guide

Enable Doorstep Items:

Go to /settings/product → Select Doorstep items dropdown → Toggle ‘Enable doorstep items’.

Set Products as Doorstep Items:

In the product settings, toggle ‘Doorstep item’ → Click Save.

Packing Screen Visibility:

To hide doorstep items from the packing screen, enable ‘Hide doorstep items from packing screen’ in product settings.

Driver App Display:

With doorstep items enabled, the app categorizes products into:

Doorstep items (displayed at the top).

Boxed items (expandable list of regular items).

Without this feature, all items are listed individually.

Exportable Data:

Doorstep items appear in exportable fulfilment data:

Packing sheets

Packing summary

Labels

Enabling Doorstep items in your system

To enable the ‘doorstep items’ functionality - go to the product settings page /settings/product . Click on the drop down ‘Doorstep items’ to show the options to enable this feature in your system. Click on the toggle ‘Enable doorstep items’ to turn on this feature in your system. Once enabled you will then be able to set specific products as ‘doorstep items’.

Setting products as doorstep items

To make a product a ‘doorstep item’ enable the toggle ‘Doorstop item’ from within the product. Then ‘save’ the product to confirm the changes.

This will then make this product a doorstep item and will apply the various functionality for packing and delivering these products.

Doorstep items and packing screens

There is an additional toggle labelled ‘Hide doorstep items from packing screen’ within the product settings /settings/product.

When enabled this will hide any products that are set as a doorstep items from your packing screens.

The benefits of this is to avoid confusion in the pack shed if items are packed into orders separately on delivery.

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This won’t be automatically enabled when enabling doorstep items in your system- if you want to enable it then toggle this setting on. Below shows before and after this setting being applied.

Doorstep items and the driver app

When doorstep items are enabled in your system - the way the driver app displays products changes and summarises products into 2 categories: Doorstep items - these are at the top of the customers product list. Any doorstep items will be listed here.

Boxed items - any other items that will already have been packed in the customers order including veg boxes and add ons.

You can expand the ‘boxed items’ list by clicking on that field in the driver app. This will then show the full list of items that are not doorstep items.

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If ‘doorstep items’ is not enabled then the driver app will be displayed as the default view which lists every line item individually.

Doorstep items and exportable packing data

There are columns in the following exportable fulfilment data which will show whether a doorstep item has been ordered by a customer:

Export packing sheets

Export packing summary

Export labels