How can we help?
Quick start guides
A concise description for your new collection
5 Articles
System & store set-up
Key info and short guides to get you set up
20 Articles
Manage
In depth guides on how to run your day to day admin
30 Articles
Pack & Deliver
More detail about fulfilment, route planning and delivery management
6 Articles
Data hub
Making the most of the data and analytics available to you
3 Articles
Troubleshooting & FAQ’s
FAQ’s and tips on how to resolve commonly flagged issues
8 Articles
Blog posts
Business updates, deep-dives into the data and best-practice idea
13 Articles
Release notes
Make the most of our new features
31 Articles
Policies
Our service level agreement
1 Article
Suggested Articles
Customer payments
Set-up, refunds and credit
Sales conversion rules
Manage basket rules including a minimum spend
Communication with the team
Joining our Discord server
Automated emails
Customise to make the most of your automated customer comms
Website design
A ‘how to’ and best practice guide
How to set your store settings and theme of your website
Learn how to set up your store settings including logos, theme and social links for your website
How to build your website content pages
Learn how to build your content pages using our page builder
Guide to our content blocks
A quick guide to our content blocks and ideas on how to use them
Website navigation settings and activating your store
Make your products and categories live
Product categories
Organise and optimise your category layout
Creating products
Veg boxes, single and grouped products
Adding products to a category
How to add and manage products in your shop categories
Box builder
Plan box contents, forecast your ordering and harvesting needs, manage margin
What are box swaps and how does this work?
Give your customers more choice and convenience with swaps
Time sensitive product settings
Need to close orders for a certain product before the main order deadline? No problem!
Order fulfilment process
Learn about the fulfilment data available to you
The Data hub
Out of the box insights and analytics
Data over time
Report on sales, customer and product data over a specific time period
Storefront analytics
Benefit from bespoke event reporting specific to running a box scheme
2025: Growing together
A retrospective on our last 12 months
How Sandy Lane Farm have grown online sales by 54% in 3 years without a marketing budget
Platform updates and retail insights from Sandy Lane Farm
Why so many emails?
Why transactional emails are so valuable