A product packing fee is an additional charge applied to help cover extra packing costs. It’s only applied once per order, even if multiple products have packing fees.
To Create a Packing Fee:
- Go to Product Settings.
- Under "Packing Fee," click ‘+ Create Packing Fee’.
- Set:
- Fee Charge (extra amount)
- Fee Name (shown to customers)
- Spend Limit (waives fee if exceeded)
- Click ‘Update’.
How to Add Packing Fee to an Item:
- In Product Settings, toggle ‘Charge Packing Fee’ and save.
How It Works:
- Customers see the fee when adding the item to their basket and in emails. If their total exceeds the spend limit, the fee is removed.
What is a product packing fee?
A product packing fee is an additional charge you can apply to certain products to help mitigate against the extra costs incurred when packing certain products. When an item that has a packing fee attached to it, the packing fee cost will be added to the customers order.
The packing fee is only applied once on a customers order. Not for each individual product that has a packing fee. For example if you have 4 different items that all require a packing fee. The packing fee will only be applied once to the customers order.
Where would I use a packing fee?
For example you may sell a line of locally made Bread that has a smaller margin than other items, but you don’t want to restrict anyone from ordering extras only. Here you could apply a packing fee to make up for any smaller margin on the products and any additional work for packing the item for delivery.
How to create a packing fee.
You can create a packing fee in the product settings area of GG. Click on the drop down named ‘Packing Fee’.
Click on ‘+ Create Packing Fee’ to add your packing fee settings. You can then complete the following fields of information:
Packing Fee Charge - The extra amount the customer will be charged.
Packing Fee Name - The name applied to the charge. This will show on the customers baskets and in associated order emails.
Packing Fee Spend Limit - This is a spend limit you can set before the packing fee is then waived. This just applies to items with a packing fee attached to it. Items with a ‘Packing fee’ attached to it, will still be subject to the normal basket rules set up on your system.
Once the information is completed, hit ‘update’ to create the packing fee.
Adding a packing fee to a product.
To add a packing fee to a product, toggle on ‘Charge Packing fee’ in the product settings and hit save to update the details. This will then apply the extra charge to customers who add this item to their basket.
The packing fee will apply to any subscription that is currently in your system. If a packing fee is added to a product, it will be added to any future orders that have that product.
How this works on your storefront website
When a customer initiates adding an item to their basket that has a ‘packing fee’ applied to it. In the product pop up window this is shown at the bottom with the icon ‘Adds Packing fee’ letting them know that when added to their basket it adds a packing fee. When they hover over the icon it details more information.
When an item with a packing fee is added to the customer basket and is below the ‘packing fee spend limit’ the Packing fee cost will be itemised in the customer basket (left).
The customer can click on the question mark tool tip to show more information about what the packing fee is and about the packing fee spend limit.
The packing fee is also clearly itemised in the customers automated emails regarding their order such as deadline approaching and order confirmation emails.
When the ‘packing fee limit’ is exceeded the packing fee is then removed from the order (left) and their basket will show as a normal order without a packing fee.