What It Does:
Subscription locks set an earlier deadline for editing specific products before the main delivery round deadline.
How to Set a Subscription Lock
- Go to the product's ‘availability’ tab.
- Under ‘lock subscription at,’ select the desired day and hour.
- Click ‘save’ to apply.
Customer Experience:
- Products with an early deadline show an ‘Early Deadline’ tooltip in the basket.
- After the lock time passes, the product becomes uneditable and shows a lock icon with an explanation.
- Products are editable again after the order processes.
Live Basket Report:
View all time sensitive products in customer baskets, including customer details, quantities, and lock status. Use this to finalise supplier orders.
Invalid Orders:
Products in locked baskets may fail normal basket rules or face holiday cancellations. Decide whether to include them in supplier orders or remove them.
Setting an early deadline for a product
A unique lock time for each product can now be set which enforces an early deadline for a specific product prior to the delivery round deadline. You can change the time and day the product can be edited by the customer until in the ‘availability’ tab of a product. You can add/change the settings under ‘lock subscription at’.
To update the early deadline settings for the product select the ‘day’ and ‘hour’ from the associated fields. Hit ‘save’ on the product to enable the changes.
Time sensitive products and your storefront website
Once the subscription lock timings are set, any product that has these settings applied will include an ‘Early deadline’ tool tip when adding the item to the customers basket. An associated message is included making it clear to the customer that the product has an earlier deadline than the main order deadline for the delivery round.
Once the early deadline has passed for the product it will then be un editable in the customer basket until the order has processed. When the order has processed the product will then be editable again, enabling the customer to do actions like remove from the basket, change quantity and next order date. In the customer basket the ‘edit’ button changes to a ‘lock’ when the deadline has passed for the product preventing any changes to the product.
The lock icon also includes an associated tool tip and dialog explaining the lock status of the product as highlighted below.
Time sensitive product and live basket report
Our live basket report lists time sensitive products in the customer baskets prior to order processing. This includes the customer, product and quantity along with the lock settings that have been applied. This will give you an overview of all of the products and quantities needed to place an order with your supplier.
Invalid orders and time sensitive products.
The ‘locked’ column displays whether that item’s deadline has passed. The ‘valid’ column will detail any orders for the product that have an invalid basket due to not meeting your set basket rules or a holiday cancellation on the order.
It would be at your discretion whether you include the item in your order with the supplier or remove from the customers basket.
