Automated emails – Growing Good

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Our automated emails are designed to enhance your customers shopping experience and provide information to your customers at the right time, taking your customer through the shopping window right through to confirmation of delivery. You can view and edit the content of your email templates in the email settings page.

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Summary of Automated Emails in GG

Order Deadline Reminder (4pm, Process Day)

Sent to customers with upcoming orders (excluding holidays) to review baskets.

Empty Basket Reminder (4pm, Process Day)

Sent to recent customers with empty baskets to place an order.

Order Confirmation (11pm, Process Day)

Sent to confirm order details for the coming week.

Order Delivered (On Delivery or 9pm)

Sent to confirm delivery completion.

Donation Confirmation (11pm, Process Day)

Sent to confirm donation for customers on holiday with active orders.

Donation Deadline Reminder (4pm, Process Day)

Sent to remind customers of upcoming donation amounts.

Edit Emails:

Go to Email Settings. Click text blocks to update content or add new blocks using the '+' icon.

What automated emails are sent from the system and when?

Order deadline reminder

Time sent: 4pm of the ‘process day’ that is set on the delivery round. Who is it sent to? Every customer/member who has an order in their basket for the coming week. This is not sent to customers who have a holiday booked for the upcoming week. What is it for? This email is designed to prompt customers/members of your scheme to check what’s currently in their basket for the coming week and add or make changes if needed.

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Utilising the regular editing of the content of emails can help drive your customers to your storefront with the potential to increase your customer spend. In your ‘order deadline reminder’ email you can try promoting particular products that you want to make a push for extra sales in the upcoming week and remind them about other products in your store.

Empty Basket Reminder

Time sent: 4pm of the ‘process day’ that is set on the delivery round. Who is it sent to? Every customer/member who has an empty basket but has shopped in the past 3 weeks. This is also sent to customers with fortnightly orders with an order not due in the coming week. This is not sent to customers who have a holiday booked for the upcoming week. What is it for? This email is designed to prompt customers/members with an empty basket to place an order before the deadline for the upcoming week.

Order confirmation

Time sent: Around 11pm of the ‘process day’ that is set on the delivery round, when the customers order has processed. Who is it sent to? Every customer/member who has a valid confirmed order for the upcoming week. What is it for? Provides a confirmation of what the customer can expect to receive in their delivery at the time of order processing.

Order delivered

Time sent: When ‘delivery completed’ button is clicked in the driver app or 9pm of the delivery day set on the delivery round. Who is it sent to? Every customer/member who has a valid confirmed order for the upcoming week. What is it for? Provides a confirmation of what the customer can expect to receive in their delivery at the time of order processing.

Donation confirmation

Time sent: Around 11pm of the ‘process day’ that is set on the delivery round, when the customers donation has processed. Who is it sent to? Every customer/member who has the ‘donate my order when on holiday’ option toggled on and a holiday booked with items in their basket for the upcoming week. What is it for? Provides a confirmation of the amount the customer is donating that week.

Donation deadline reminder

Time sent: 4pm of the ‘process day’ that is set on the delivery round. Who is it sent to? Every customer/member that has the ‘donate my order when on holiday’ option toggled on and a holiday booked with items in their basket for the upcoming week. What is it for? This is a reminder before the deadline of the amount that is being donated.

How to edit your emails

You can edit your emails by selecting the email template you want to edit from the tabs in the email settings page.

You can edit the text related parts of the emails which include the the main titles, text not related to the data from the system (such as customer name and address etc) and footer. To edit the text click on the text box and provide the content you want to include in that block. When all the changes required have been made make sure to click the ‘save email changes’ button.

Adding extra blocks to the email content

You can easily add new blocks of text by clicking on a current block and selecting the ‘plus’ icon either above or below. This will give you the option to add either a ‘title’ or ‘simple text’ to the email template. Title = Larger font size and bold text Simple text = Plain text

Once added the block will be added ready for you to enter the new content to the template.