When setting up for your distribution to customers, the first thing you will need to do is set up your delivery rounds with the appropriate settings. This is so you can then attach your distribution methods (delivery areas and collection points) to the appropriate delivery rounds. This ensures that the customers are allocated to the correct delivery round when ordering with you.

Step 1

Navigate to the delivery round settings page.

Step 2

Click ‘new delivery round’ to open the dialog box.

Step 3

Enter the appropriate settings to the delivery round (see guidance below).

Step 4

Click ‘Create delivery round’ to finalise the set up.

What does delivery day mean?

This is the day that the order will be delivered to the customer and when the delivery data appears in our dedicated driver app. This appears in automated emails and in the customers basket.

What does packing day mean?

Packing day is when you will compile your orders to then be sent for delivery or collection. This is mainly used for filtering packing fulfilment data.

What does process day mean?

Process day is the most important setting when creating a delivery round. This is the point at which the customers are charged and also denotes the order deadline to customers. Orders are processed by the system automatically at 11pm of the process day. For example if Wednesday is the process day the order deadline to the customer will be 11 p.m. Wednesday evening.

What does ‘cost’ mean?

Here’s where you can set a custom delivery cost which is charged to the customer for a particular delivery round.

What does defer fulfilment mean and when do I use it?

If you want your process day (order deadline) to be in the week prior to you packing and delivering you would use the ‘Defer fulfilment to the next week’ toggle. This means orders process in week 1 but are fulfilled by you in week 2.

For example if you want your order deadline to be on Sunday (11pm) but don’t want to pack and deliver the orders until Tuesday you would set the Process day to Sunday, turn the ‘Defer fulfilment to the next week’ toggle on and then Set packing and delivery days to Tuesday.

When setting up your distribution areas you can create delivery areas and collection points. These can be added in the Distribution methods setting page.

In Growing Good, delivery areas are postcodes/postcode sectors that you add and attach to a delivery round to enable home delivery.

UK Postcodes

If you are unsure exactly what postcode areas you deliver to, here’s a really useful tool to help you gather the appropriate information before you start adding them to your distribution settings.

Find postcodes. You can use this to draw a delivery area and then search for postcodes within the area. You can then select ‘Sectors’ to get a list of the postcode sectors you deliver to.

Follow the steps below to create a new delivery area for home deliveries.

Step 1

Click ‘new delivery area’ to open the dialog box.

Step 2

Enter the postcode you want to add. If a full postcode toggle off ‘Partial match postcode’.

Step 3

Select the delivery round you want the postcode to be attached to.

Step 4

Add any delivery cost for the area. This overwrites the cost set on the delivery round.

Step 5

Click ‘Create delivery area’ to create the delivery area.

You can read extra guidance on how collection points work in Growing Good here Collection points. Follow the steps below to create a collection point.

Step 1

Navigate to /settings/distribution-settings.

Step 2

Click on the ‘collection points’ tab at the top.

Step 3

Click ‘new collection point’ to open the dialog box.

Step 4

Add the appropriate settings and attach to the appropriate delivery round. Then click ‘create collection point’

Step 5

Add the address of the collection point into the field provided. Then click ‘create address’ to finalise the creation of the collection point.

You now have the ability to edit delivery round settings after a delivery round has been created. Previously you had to go through one of the team to make these changes.

This now enables you to make alterations to the following fields:

Name, Delivery Day, Packing Day, Process day (order deadline) and Cost (delivery charge).

You cannot change the type of order fulfilment from delivery to a collection and vice versa.

To edit the delivery round click on the ‘update delivery round’ button next to the round you want to alter. This will bring up a dialog box with the fields that you can edit. Any you can’t edit are greyed out.

If you are changing the process day and the delivery round you are editing has not been processed yet in the current week the changes you make will take place in the current week if the process week day selected is in the future.

If you set the process day to a week day in the past it will change for the upcoming week. For example if you are editing a delivery round on a Tuesday and want to change the process day for a particular round to a Monday this change will take effect for the next week. If you are changing it to a Thursday it will be changed for the current week as the orders have not been processed yet.

You can alter delivery days at any point in the week and this will update to the deliveries page and driver app.

Where would this be used?

If you need to delay a delivery day because a driver is off sick. This gives you the ability to change the delivery day to a day later in the week and this will ensure that the delivery round is in the driver app on the correct day you are completing the deliveries. Once the delivery day is completed you would then change it back to what it was previously.

If you want your process day (order deadline) to be in the week prior to you packing and delivering you would use the ‘Defer fulfilment to the next week’ toggle.

For example if you want your order deadline to be on Sunday (11pm) but don’t want to pack and deliver the orders until Tuesday you would set the Process day to Sunday, turn the ‘Defer fulfilment to the next week’ toggle on and then Set packing and delivery days to Tuesday.