Troubleshooting & FAQ’s
FAQ’s and tips on how to resolve commonly flagged issues
Find a quick fix
When do box contents show to customers?
Explainer on when box contents show to customers in the storefront
I have errors on my delivery planning page how do I resolve them?
How to fix issues on your deliveries page
What’s the difference between the customer overview and customer report?
This page details the difference uses for the two customer pages in the platform
Why are my customers given more than one home delivery option for the same day?
How to avoid confusing delivery options for customers
Why can’t my customer add a payment method?
Payment authentication issues and how to resolve with your customer
I’m trying to refund a customer but it won’t let me?
How to identify issues with refunding customers
Different week periods in the GG system
Understanding Week Periods in Reporting
Known limitations
How do I cancel an order and delivery fee?
How to correctly cancel a whole order including any delivery fees